Types of IT Suppport


Ad Hoc IT SupportA great option for businesses who don’t need help particularly often. The process is simple:It breaks –>  you notice it’s broken –> you call us –>  your job goes in the queue –> problem fixed!Repairs can be carried out in our fully equipped workshop in Beerwah, in your home or office or some times remotely (depending on the problem)


Prepaid IT Support

An expert on hand for help and advice whenever you need it. There are no monthly costs, no retainer fees to pay- you simply top up your balance, then use it as you need it. We’re there for you on the phone and in person, and you’re only charged for the time you use.


How does it work?

  • You call us, we help you and then we record the time used.
  • The time (support) or cost (travel) is deducted from your Prepaid Account.
  • Time is deducted in 15 minute increments.


Unlimited Remote Support Service Agreement

Stress less knowing you have help on standby

Are you a small to medium business that just needs some help with your IT every now and again? Then our unlimited remote support plan is for you!

Enjoy the benefits of having an IT partner who can provide support and advice on the most appropriate IT solutions for your business.

Our plan takes the stress out of IT for you! No more worrying if something will fail, or when it will fail. We all know that usually things fail at the most inconvenient times – Monday mornings, just before a presentation or when you have an important proposal to submit. With our team on standby, you know you will have support on hand to get you back on track.

Our unlimited remote support is great for businesses that just need a bit of extra help. It’s a great blend of support available at a cost effective price structure.



Fixed Fee, Unlimited IT Support Service AgreementIt’s like having your own IT Department!

Technology is the number one budget item after human resources, yet it is the least understood. Use our expertise to help you reduce your overall IT costs and increase the service quality and reliability of your IT infrastructure.

With our team of experts on standby, our Fixed Fee, Unlimited IT Support Plans are like having your own IT department for your business.

Key Benefits

  • No more surprise bills when something has gone unexpectedly wrong
  • Predictable IT spend allows you more control over your business budget. Fewer surprises mean more money can be directed into channels that allow your business to grow and expand.