FAQ’s

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Answers to your most frequently asked questions!

Answers to your most frequently asked technical questions! Don’t get frustrated or spend hours playing guess work! Find the answer on our website, or pop it in to us! Whether you have smashed the screen on your laptop or just want to know if you can increase the storage space on your computer – we can help![/vc_column_text][dt_gap height=”20″][vc_accordion active_tab=”active” collapsible=”yes”][vc_accordion_tab title=”Do you carry out insurance quotes and repairs?”][vc_column_text]Yes we do carry out insurance quotes and computer repairs.

If you require a letter from a qualified technician about the problems with your machine, please get in touch with us.

We do charge a fee for this service – a standard $99. This is to cover the extensive time involved in assessing your machine, quoting to repair your machine and then writing the letter of recommendation.

Some insurance companies will also cover this cost – it’s best to chat to your insurance company about what is best for you![/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do you repair and service Apple computers?”][vc_column_text]We sure do!

We can provide service and support for your Apple Mac computer. From iMac’s and Macbooks right through to an Apple server – we can help you![/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I accidentally deleted all the data on my SD/XD Card/External Hard Drive etc. What Can I do!!”][vc_column_text]In some cases there are data recovery solutions we can implement to recover your data. Depending on the nature of how your data went missing will influence the likelihood that we can recover information. Bring your machine, card or external hard drive in to us and we will assess and advise you on your options.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I cant access certain websites like antivirus ones, banking websites and my computer is doing strange things.”][vc_column_text]It’s possible that you have a virus on your machine. Best thing to do is run any anti-virus software (if you have it). If you don’t have any, bring the machine in to us and we will sort it out for you.

The other scenario could be that you are using Windows XP. Microsoft officially discontinued support for Windows XP in April 2014. As a result there are no more security updates or software updates being released. Some older versions of Internet Explorer are just so old and not secure enough some websites will not work. We can help you upgrade! Come and chat to us today.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I need a bigger hard drive in my computer – can you help me?”][vc_column_text]Yes we can.

We can upgrade the hard drive in many makes and models of both notebook and desktop computers. If your computer is quite old, you will find this is a great way to extend the life of your machine. It is generally a very cost effective upgrade to carry out on your computer.

If you are looking for speed and reliability why not consider moving to a Solid State Harddrive (SSD)? These are super fast and because they have no moving parts in them – are far more reliable.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I need help setting up my wireless network at home – can you help me?”][vc_column_text]Yes!

If you need help configuring your wireless modem router we can provide assistance. We can provide the hardware, come to your home and configure it all to work perfectly ! All you need to do is get internet access (which we can help you with as well).

 

If you are having trouble getting your existing wireless network to cover your entire house – we can help you with that also. It’s all about having the right equipment in place to spread your ADSL through your whole house or business![/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”My hard drive has crashed, can you recover my files?”][vc_column_text]It depends on the type of drive failure.
Operating system faults and file system corruptions have a fairly high chance or being able to be recovered successfully.
If the drive has developed bad sectors (physical defects on the disks surface,) we can repair and recover the sectors (and data) as long as the number of failed sectors is not too high.
If the drive is ticking or not spinning, then there is generally nothing we can do in store. These type of problems usually need to be sent to a Data Recovery Specialist such as Zero Alpha. We can organise to send your drive away on your behalf. Note that this type or recovery is usually quite expensive, so you will need to weigh up how much your data is worth to you.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”My computer is going to a blue screen with white writing, or just rebooting itself randomly”][vc_column_text]Both of these issues are usually referred to as The Blue screen Of Death.
The cause of a BSOD can be one of many things, such as a faulty power supply, bad drivers, viruses or other faulty hardware.
The best course of action is to let us run diagnostics over the machine to pinpoint the cause. After this a solution is not far away![/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Some keys aren’t working on my notebook keyboard, can they be fixed?”][vc_column_text]Individual keys are generally not repairable, or economical to repair.  The whole keyboard on most notebooks can be replaced fairly inexpensively.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I dropped my notebook and now the screen is cracked, can it be replaced?”][vc_column_text]Yes!  LCD panels on the majority of notebooks can be replaced for considerably less than replacing the whole machine. We can even repair MacBook glass that has been cracked.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”There was a power outage, now my computer won’t start”][vc_column_text]Power outages and surges can destroy computers, that’s why using surge boards and Uninterruptable Power Supplies (UPS) are a good idea.

Usually when the computer receives a surge of power, the power supply (transformer) part of the computer is damaged. In most cases this is the only part that is damaged, and replacing the power supply will get you up and running again.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]