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Ways to work with us

Technology needs vary between organisations.

Some clients require ongoing support and proactive management.

Others need strategic advice, project assistance or occasional help when issues arise.

We offer a range of engagement models designed to provide flexibility while ensuring clients receive the level of support, governance and oversight that best suits their needs.

Not Sure Which Option Is Right?

Many clients start with a specific problem rather than a specific service.

Whether you’re looking to improve cyber security, strengthen business resilience, gain greater visibility and control, reduce key-person dependency or simply obtain day-to-day support, we can help determine the most appropriate engagement model for your situation.

Managed Support

Support Blocks

Ad Hoc Support

Governance & Advisory Engagements

Projects & Digital Transformation Initiatives

Managed Support

For organisations that want ongoing technology support, monitoring and management.
Managed Support provides access to our team for day-to-day assistance, proactive maintenance, monitoring and operational support.
This model is typically suited to organisations that rely heavily on technology and want an ongoing relationship with a trusted technology partner.

Suitable for

    • Businesses requiring regular support
    • Organisations seeking proactive management
    • Clients wanting predictable monthly costs
    • Businesses with multiple users and systems

Typical services

    • Helpdesk support
    • Monitoring and maintenance
    • Microsoft 365 management
    • Device and infrastructure management
    • Security management
    • Vendor coordination
    • Digital Transformation
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Support Blocks

For organisations that need assistance regularly but do not require a full managed support arrangement.

Support Blocks allow clients to purchase a pool of hours that can be used as required across support, advisory and technical services.

This is a no lock in arrangement that is available upon request.

Suitable for

    • Smaller organisations
    • Businesses with internal IT capability
    • Clients requiring periodic assistance
    • Organisations wanting budgeting flexibility
    • Organisations with fluctuations in staffing numbers or operational requirements
    • New or start up businesses that don’t yet know their requirements for ongoing ICT support

Typical uses

    • User support and management
    • System administration
    • Microsoft 365 assistance
    • Advisory services
    • Minor projects
    • Technical troubleshooting
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Ad Hoc Services

For organisations that need occasional assistance.

Ad Hoc Services are available for one-off requests, projects, assessments or technical issues.

This option provides flexibility without an ongoing commitment.

Suitable for

    • One-off support requirements
    • Technical troubleshooting
    • Smaller projects
    • Specialist assistance

Examples

    • Technology reviews
    • Cyber security assessments
    • Device repairs
    • Microsoft 365 recovery assistance
    • Business continuity reviews
    • Project work
    • Cyber Breach Response
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Governance & Advisory Engagements

For organisations seeking strategic guidance, risk management and technology governance support.

These engagements are generally delivered as a project, review or ongoing advisory relationship.

Suitable for

  • Boards and executives
  • Governance-focused organisations
  • Businesses planning growth
  • Organisations managing compliance obligations
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Projects & Digital Transformation

For organisations implementing change.
Projects may be delivered independently or as part of an ongoing relationship.

Examples

  • Microsoft 365 migrations
  • Digital transformation initiatives
  • Security improvements
  • Infrastructure upgrades
  • Process automation
  • AI readiness initiatives
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