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Our Refunds and Returns Policy
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase — e.g. your receipt.
This information doesn’t limit the scope your rights or our obligations under the Australian Consumer Law. More information about the Australian Consumer Law is available on the Australian Competition and Consumer Commission website: http://www.accc.gov.au.
Applying for Warranty and Product Returns
To return a faulty or damaged product, please contact us immediately. We will provide further instruction about how to return your products.
Frequently Asked Questions